Returns & Refund Policy

1. Return Eligibility

We accept returns within 30 days of delivery for eligible items. To qualify, products must be unused, unopened, and in their original packaging with all accessories included. Items that have been cut, smoked, or damaged after delivery are not eligible for return.

2. Cigar Products Policy

Due to the nature of tobacco products, cigars are subject to strict handling standards:

• Box purchases may be eligible for partial returns if unopened or mostly intact
• Single cigars are generally non-returnable once delivered
• Humidified or aged cigars must remain in original sealed condition
• Cut, lit, or damaged cigars cannot be refunded

3. Damaged or Incorrect Orders

If you receive a damaged item or incorrect product, please contact us within 48 hours of delivery. We may offer a replacement, store credit, or full refund depending on the situation. Photo proof may be required for verification.

4. Refund Processing

Once your return is received and inspected, refunds are processed within 5–10 business days. Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the error was on our part.

5. Non-Returnable Items

• Opened or used cigars
• Clearance or discounted items
• Gift cards or promotional items
• Humidors that have been seasoned

6. Order Protection & Quality Assurance

Every cigar is carefully inspected, stored under proper humidity conditions, and packed securely before shipping. Our goal is to ensure you receive authentic, fresh, and premium-quality cigars every time.

7. Contact Support

For return requests or assistance, please contact our support team via the Contact Us page. We aim to respond within 24–48 hours.